Refund and Returns Policy

Overview

We allow refunds in genuine cases. However, in case of a wrong or a defective delivered product, do let us know at the earliest. You can write to us at wegiftkerala@gmail.com or call us at +91 81118 27745 from Monday-Sunday at any ti between 08:00 AM-08.00 PM. Our representative will contact you and ask you for details about the product delivered or the defaults therein. We expect your co-operation and support in completing the process that will allow us to resolve your complaint expediently.

In genuine cases, the company will refund payment for the damaged or defective product only. For the wrong product delivered, the company will either replace the product with the right one or refund the amount for the wrong delivered product.

We Gift Kerala is not responsible and does not guarantee a refund for cases where:

• Flowers, plants, fruits, sweets, gift products, and preserved items are delivered to the incorrect address provided by the sender.

• Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.

• Product quality problems caused by improper handling of the product by the recipient.

Cancellation of order is allowed if such request is made at least 24 hours before the scheduled delivery date and a full refund will be made by Wegiftkerala in such cases.

In the event we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment for the part undelivered.

Online refund will process by Wegiftkerala on confirmation over mail to the customer. Once processed by Wegiftkerala, a refund takes 5 to 10 business days to reflect in your account.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at wegiftkerala@gmail.com for questions related to refunds and returns.